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Privacy Policy

Last updated: June 25, 2026

This Privacy Policy describes how Kadamba Indus Organics ("Kio Organics", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use the Kio Organics mobile application (available on Apple App Store and Google Play) and our website at kioorganics.com (together, the "Services").

This policy is designed to meet the disclosure requirements of the Apple App Store Review Guidelines (including Guideline 5.1.1), Google Play Developer Program Policies and User Data policy, and applicable privacy laws including India's Digital Personal Data Protection Act, 2023 (DPDP Act) where applicable.

1. Data controller

The data controller responsible for your personal information is:

Kadamba Indus Organics
Site No. 672, 31st Main, J.P. Nagar 1st Phase, Bangalore - 560078.
Website: kioorganics.com
Email: kioorganics@gmail.com
Phone: +91 6360-785460
GSTIN: 29AAAAA0000A1Z5

For privacy-related requests, including access, correction, or deletion, contact us at kioorganics@gmail.com. We will respond within the timeframes required by applicable law.

2. Information we collect

We collect personal information that you provide directly, information generated when you use the Services, and limited technical information from your device. The categories below align with disclosures required for Apple App Privacy details and Google Play Data safety forms.

Category Examples Collected Required?
Identity & account Name, user ID, account type, account status Yes Required to create and use an account
Contact Phone number, email address (if provided) Yes Phone required for sign-in; email optional
Delivery & location data Recipient name, delivery address (street, city, state, postal code, country), delivery phone Yes, when you place orders Required for delivery
Orders & basket Products selected, basket contents, order history, order totals, delivery schedule Yes Required to provide the service
Financial / purchase Order amounts, invoice references, payment status (if applicable) Yes, when you purchase Required to process orders
App preferences Selected app theme / display preference stored locally Yes Optional
Device & technical Device type, operating system, app version, IP address, crash/diagnostic logs generated by platform services Yes Collected automatically for security and operation
Support communications Messages, emails, or calls you send to customer support Yes, if you contact us Optional

Information we do not collect

  • We do not collect precise GPS location through the Kio Organics app. Delivery uses the address you enter manually.
  • We do not access your camera, photo library, contacts, microphone, or health data.
  • We do not knowingly collect sensitive categories such as biometric data, racial or ethnic origin, political opinions, or religious beliefs.
  • We do not use third-party advertising or analytics SDKs for cross-app tracking in the current version of the app.

Phone number verification

To sign in or register, you provide your phone number. We use Firebase Authentication to send a one-time verification code (OTP) via SMS. Your phone number is linked to your account and used for authentication, order communication, and delivery coordination.

3. How we use your information

We use personal information for the following purposes:

  • Provide the Services: create and manage your account, authenticate you, maintain your weekly basket, process orders, and arrange delivery.
  • Fulfillment: share necessary order and delivery details with Kadamba Indus Organics and logistics providers.
  • Customer support: respond to inquiries, resolve issues, and communicate about your orders.
  • Service notifications: send transactional messages such as order confirmations, delivery updates, and account-related notices.
  • Security and fraud prevention: protect accounts, detect abuse, and maintain the integrity of the Services.
  • Improvement and compliance: analyze aggregated usage patterns, maintain app performance, and comply with legal, tax, and regulatory obligations.
  • Marketing (optional): with your consent where required, we may send promotional messages about Kio Organics. You may opt out at any time.

Depending on your location, we process personal information based on:

  • Performance of a contract: to provide the Services you request, including account creation, ordering, and delivery.
  • Consent: where required for optional processing such as marketing communications or certain permissions.
  • Legitimate interests: to secure our Services, prevent fraud, and improve functionality, balanced against your rights.
  • Legal obligation: to comply with tax, accounting, consumer protection, and other applicable laws.

If you are in India, we process personal data in accordance with the DPDP Act, including obtaining consent where required and honouring your rights as a data principal.

5. Sharing and disclosure of information

We do not sell your personal information. We do not share your personal information with third parties for their independent marketing purposes.

We may disclose information to:

  • Fulfillment: Kadamba Indus Organics and associated logistics providers, to pack and deliver your weekly organic basket.
  • Service providers: cloud infrastructure and authentication providers (such as Google Firebase) that process data on our behalf under contractual safeguards.
  • Payment processors: if and when in-app or online payments are enabled, payment partners receive information needed to process transactions.
  • Legal and safety: regulators, courts, or law enforcement when required by law or to protect rights, safety, and security.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy or equivalent protections.

6. Third-party services

The Kio Organics app and website rely on third-party services that may collect or process information as described in their own privacy policies:

  • Google Firebase (Authentication, Cloud Firestore, and related infrastructure) — used to authenticate users, store account and order data, and operate backend services. Firebase Privacy Information
  • Google Play Services / Apple iOS platform services — may collect device and diagnostic data as part of operating the app on your device. Google Privacy Policy · Apple Privacy Policy
  • Firebase Hosting — hosts this website and may process server logs including IP address and browser type.

We require service providers to handle personal information only for the purposes we specify and in accordance with applicable data protection requirements.

7. Tracking, cookies, and advertising

Mobile app

Kio Organics does not use your data for cross-app tracking or targeted advertising. We do not request Apple's App Tracking Transparency (ATT) permission because we do not track you across apps and websites owned by other companies for advertising purposes.

Website

Our website may use essential cookies or local storage required for basic functionality. We do not use third-party advertising cookies on this welcome site. If we introduce analytics or non-essential cookies in the future, we will update this policy and, where required, obtain consent.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or permitted by law.

  • Active accounts: retained while your account is active and you use the Services.
  • Order records: retained as needed for delivery, customer support, tax, and legal compliance (typically up to 7 years for financial records where required).
  • Support messages: retained as long as needed to resolve your inquiry and for reasonable record-keeping.
  • Authentication logs: retained for security purposes for a limited period defined by our infrastructure providers.
  • Deleted accounts: when you request deletion, we delete or anonymize personal information within a reasonable period, except data we must retain by law.

9. Security

We implement appropriate technical and organizational measures to protect personal information, including:

  • Encrypted data transmission (HTTPS/TLS) between the app and our servers.
  • Secure authentication via phone-number verification through Firebase Authentication.
  • Access controls limiting employee and contractor access to personal data on a need-to-know basis.
  • Cloud infrastructure hosted on reputable providers with industry-standard security certifications.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at kioorganics@gmail.com.

10. Your privacy rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete information (you can also update profile details in the app).
  • Deletion: request deletion of your account and associated personal information, subject to legal exceptions.
  • Withdraw consent: where processing is based on consent, withdraw consent at any time without affecting prior lawful processing.
  • Restriction or objection: object to or request restriction of certain processing where applicable law provides this right.
  • Portability: request a portable copy of certain information you provided, where technically feasible.
  • Complaint: lodge a complaint with a supervisory authority. In India, you may contact the Data Protection Board of India once operational under the DPDP Act.

To exercise your rights, email kioorganics@gmail.com with the subject line "Privacy Request" and include your registered phone number so we can verify your identity. We aim to respond within 30 days.

Google Play & Apple App Store: You can also manage certain device permissions in your phone's Settings. If you revoke network access, the app may not function. Account deletion requests can be made in-app (where available) or by emailing us as described in Section 11.

11. Account and data deletion

You may request deletion of your Kio Organics account and associated personal data at any time by:

After verified deletion:

  • Your account will be deactivated and you will no longer be able to sign in.
  • Personal profile data will be deleted or anonymized within 30 days, unless retention is required by law.
  • Order records required for tax, accounting, or dispute resolution may be retained in anonymized or minimized form as permitted by law.

This process satisfies account deletion requirements under Apple App Store Review Guideline 5.1.1(v) and Google Play's account deletion policy.

12. Children's privacy

The Kio Organics app is not directed to children under the age of 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has used the Services, contact kioorganics@gmail.com.

13. International data transfers

Kadamba Indus Organics is operated from India. Your information may be processed and stored on servers located in India or other countries where our service providers operate (including countries where Google Firebase infrastructure is located). When we transfer personal information internationally, we implement appropriate safeguards as required by applicable law, such as contractual clauses with our processors.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Services. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page;
  • Post the revised policy at this URL; and
  • Where required, notify you through the app, email, or other appropriate means and obtain consent.

Your continued use of the Services after the effective date of an updated policy constitutes acceptance of the changes, except where further consent is required by law.

15. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Privacy Officer — Kadamba Indus Organics
Site No. 672, 31st Main, J.P. Nagar 1st Phase, Bangalore - 560078.
Website: kioorganics.com
Email: kioorganics@gmail.com
Phone: +91 6360-785460

Related documents: Terms & Conditions · Refund Policy · Delete Account