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Return Policy

Last updated: September 8, 2026

This Return Policy explains how Kio Organics handles product quality concerns, incorrect items, and requests to return delivered goods. Because we deliver fresh and perishable organic produce, returns are handled differently from non-perishable retail goods.

Fresh and perishable products

For food safety and quality reasons, opened or consumed fresh produce and groceries generally cannot be returned once accepted at delivery. If you receive items that are damaged, spoiled, missing, or materially different from your confirmed order, notify us within 24 hours of delivery with photos and your order reference.

After review, we may offer one or more of the following remedies:

  • Replacement of the affected item in a subsequent delivery
  • Partial wallet credit for the affected item
  • Refund to your in-app wallet where appropriate

Minor natural variation in size, ripeness, weight, or appearance is expected with organic produce and is not treated as a defect on its own.

Items not eligible for return

  • Products that are acceptable in quality but differ only in natural variation
  • Items reported after the 24-hour review window without a valid reason for delay
  • Products that have been used, prepared, or stored improperly after delivery
  • Orders cancelled after the app cutoff once fulfillment has begun

Incorrect or missing items

If your delivery is missing an item or includes the wrong product, contact us within 24 hours with your order reference and, where possible, a photo of the delivered items. We will verify the issue against your confirmed order and arrange a replacement, credit, or refund as appropriate.

How to report an issue

Email kioorganics@gmail.com or call +91 6360-785460 with:

  • Your registered phone number
  • Order or delivery reference
  • A brief description of the issue
  • Clear photos of the affected items and packaging, if applicable

We aim to review eligible reports promptly and respond with the available resolution options.

Refunds

Where a refund is approved, it is normally credited to your in-app wallet unless we agree otherwise or law requires a different method. For full details on refunds, wallet top-ups, and cancellations, see our Refund Policy.

Contact us

Kadamba Indus Organics
Site No. 672, 31st Main, J.P. Nagar 1st Phase, Bangalore - 560078.
Website: kioorganics.com
Email: kioorganics@gmail.com
Phone: +91 6360-785460